Skip to content
Back to Blog

Engagement Analysis Enhancements

We've enhanced our Engagement Analysis feature to give you deeper insights into communication with caregivers. 

Hero
Hero

Nov 11, 2024

Notification Settings
When post notifications (push or email) are turned off, you will now see an alert on the engagement analysis page, allowing you to quickly see whether notifications will have been sent.

For caregivers who opt for push notifications, you can now track whether these were successfully delivered, and if not, you can see the status of the automatic email fallback. For caregivers who prefer email notifications, you'll continue to see their email receipt and reading status as before.

We've also added a new student-centric view, allowing you to see engagement grouped by student, with all associated caregivers listed together. 

This makes it easier to identify families who may have missed important communications. You can use our new filtering tools to create targeted groups based on engagement status, perfect for sending gentle reminders to those who haven't yet seen your message.

These improvements will help you ensure that community notices and learning posts reach your caregivers, helping to keep them engaged and informed.

 

Latest Articles

Your Frequently Asked Requests, Solved!

This release bundles together powerful solutions to some of your most frequently asked requests.

Attendance Updates in Hero

Based on valuable feedback, our team is currently working on several changes to improve your ability to analyse attendance. The first two o...

Introducing Hero's Data Walls & Triangulation

An exciting new update has just landed! Hero’s Data Wall and Triangulation functionality equips your school with powerful new tools to supp...