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Lightning-fast support at your fingertips.

Super Support

Hero schools deserve heroic support, so our team of educators and customer support legends are in your corner, every step of the way.

Hero Speedy Service - 18 minutes

Speedy Service

We know your time is precious, so we offer lightning-fast support with an average response time of just 18 minutes, far exceeding industry benchmarks.

Hero Helpdesk Support

Heroic Helpdesk

Hero schools can get in touch with our friendly helpdesk team directly from your Hero site. Simply lodge a ticket, we'll investigate your request and find a super solution, so that you can get back to what really matters.

Hero software comprehensive support resources

Support Resources

Schools have access to a comprehensive library of resources developed by our team of educators, including help articles and videos, to help you get the most out of the Hero software.

Need Support Now?

For Hero Schools

Got questions? We’ve got answers. Get in touch with our friendly helpdesk team via the ‘?’ button > Contact Us in your Hero site.

For Caregivers

For more information about Hero, along with step-by-step instructions to download and sign in to Hero, view the Hero Parent Guide.

"Our staff are loving how easy Hero is to use. We feel very supported by the Hero team as we transition to Hero."

Wilford School

Wilford School,
Georgia Griffiths, Teacher

"We cannot rate Hero higher. The Hero staff are incredibly helpful, supportive and responsive.”

Kereru School

Kererū School
Kelsie Allen, Principal

"Your help team are amazing with the speed of their response."

Papatoetoe Central (2)

Paptoetoe Central School
Executive Officer