Located in the heart of Belmont, New South Wales, on the eastern shores of Lake Macquarie, Belmont Public School serves approximately 260 students, supported by a dedicated team of teachers and staff. The school prides itself on being a welcoming, supportive and inclusive community where every child belongs and every learner succeeds – and where families play an important role in that journey.
Strong partnerships between home and school are a cornerstone of the school’s vision. Belmont’s focus on high-quality education, tailored support, and shared learning is reflected not just in teaching, but in how staff connect with families every day.
Inclusive Education Teacher, Tennielle Ballard, has been using Hero to bring that connection to life – sharing photos, videos and messages that make students’ big milestones and small daily moments visible to families.
“For our families, this kind of communication means they get to be part of the big milestones students reach and the everyday little moments we share at school… It’s easy for families to know what’s happening at school, and to see it for themselves through pictures and videos.”
Her reflection shows how this kind of communication strengthens trust and involvement. It ensures families feel included – not just informed – in their child’s learning journey.
Two-way communication is at the heart of that connection.
“As a teacher, it has helped me by giving me opportunities to connect with families through a two-way platform … I can quickly send a message, photo or video and parents can do the same.”
For Tennielle, one of the most treasured parts of using Hero isn’t just the updates – it’s the conversation that follows.
“The parents’ comments are my favourite part of the platform!”
Those comments create a space for genuine celebration. They allow families to respond, celebrate and be present in the moments that matter – whether it’s a first success, a breakthrough in learning, or a joyful classroom snapshot.
When parents come to pick up their child, they already know about the wins that day, and can share in the celebration together. Hero helps make that everyday joy visible, shared and meaningful – weaving family into the daily rhythm of school life at Belmont Public School.
If you’re interested in exploring how Hero supports effective home–school communication, and in hearing stories of success from New South Wales SSPs and support units, feel free to get in touch for further information.
