Skip to content
Back to Blog
NSW

Individual Health Support Plans

Hero makes managing student medical needs easy with enhanced Individual Health Support Plan tools, aligned with DoE guidelines.

Hero
Hero

Sep 25, 2025

When a student has a medical condition that requires a fast and accurate response, it is vital that the information required is readily available. For consistency across SMSs, the DoE has requested the use of the same terminology (Individual Health Support Plans) when recording and managing medical action plans.

Hero has combined its features to meet DoE suggestions.  

Note: This change will not automatically be applied to existing Hero Schools. If you wish to have your current process realigned with this changed, contact the Customer Support team via the Hero help desk.

The Student Wellbeing field ‘Action Plan Upload?’ has been renamed to ‘Individual Health Support Plan Uploaded?’

image27


A designated ‘Individual Health Support Plans’ page has been created.

  • To avoid page clutter, this page is linked to a Page Set and will only be visible when the ‘Individual Health Support Plan Uploaded’ field is set to ‘Yes’.
  • ‘About this Page’ holds a link to the DoE Individual Health Support Plan Cover Sheet.

image26


An Autogroup has been created for students with Individual Health Support Plans. This group will be populated when the ‘Individual Health Support Plan Uploaded’ field is set to ‘Yes’. An icon will show on students who appear in this group.

image3-2image5-3


Tags have been assigned to the page to identify the type of plan uploaded. Use Tag Data Sheets to identify students with specific plans.

 


Explore the Hero Help Article below to learn more:

 

Latest Articles

New Reporting Update to View: Preview Hero's Enhanced Reporting Workflow!

A new reporting update has landed in the Reporting Updates area of your Quick Links menu.

Enhancements to Calendar & Excursions Notifications and Post Data Sharing

Discover the new enhancements to Hero's Calendar & Excursions and Posting features.

Enhancements to Medical Room Lists, Triangulation & Data Walls, and School Pages!

In addition to the major updates in this week’s release, we have included several additional enhancements to existing functionality.