You must make sure that there are reasonable security safeguards in place to prevent loss, misuse or disclosure of personal information. This includes limits on employee browsing of other people’s information.
Hero databases store information such as accounts, student details, posts, goals, attendance and assessment data and pupil billing information. These are replicated to separate servers so that redundancy is always maintained. Daily snapshots are taken, which are maintained for seven days. All files are stored on Azure Blob Storage, which is managed by Microsoft Azure. This is designed to be highly available with a 99.99% uptime guarantee. This data store is configured to be replicated to 3 different servers within the same datacenter, with geo-replication enabled in the event of a localised disaster at our primary datacenter. Outside of this, an additional backup process is run every night with the same storage configuration, that is, locally and geo-replicated to data centres in NSW (AUS) and Victoria (AUS). All services are stateless, load-balanced, and redundant.