All good superheroes are prepared, so there are no surprises. Taking time to read, review and set up Hero correctly will ensure that everything will run smoothly.
Prepare Hero so that the end-user experience is a smooth as possible:
- Review your app settings
- Check that you are happy with the pages that are open for parents to view.
- Log in as a parent at this stage to check you are happy with what families are able to view with your current settings.
- Review the app settings in the School App Options section. This is where you add links to other school-related webpages to your Landing Page. More...
- Update the options on the ‘What can Parents see?’ section on Hero. More...
- Check that your school dates have been updated for this year. School dates are used to control some of what families can see on the Hero App (for example they can view the days that the school will be closed). This is also used when reporting absences.More...
Plan your communications:
- Update your website and other online platforms:
- Add the Hero app link (go.linc-ed.com) to the school’s website. Download images to use for the website.More...
Prepare your internal team for the launch:
- Share your plan and best practice guidelines with staff
- Set and share school-wide expectations around frequency, timing and content of posts. For example, you may want to encourage the use of writing regular small updates rather than the use of long-form updates of PDF documents that may be too much information for families.
- Inform your staff of the school’s plan for launching the family app and where to direct parents for assistance.