Support & Services

Support & Services

Support & Services


Hero schools have access to a comprehensive library of resources, including help articles and videos, to help you get the most out of our software.

We know that time is precious, so we offer lightning-fast support with an average response time of just 18 minutes, well below industry standards. Simply lodge a ticket with our friendly help desk team, we'll investigate your request and find a super solution, so that you can get back to what really matters.

Professional Services

Our philosophy centres on building strong and lasting partnerships with our schools. If you’re looking to further extend your knowledge of the software, or your request dives deeper than the scope of our help desk, connect for professional development with our experienced team of consultants.  

With strong pedagogical knowledge, change leadership skills and software expertise, our services are tailored to meet your school’s needs - no matter what stage you are at on your Hero journey.

Signing In

The Hero App provides caregivers with a window into the classroom, unlocking a world of rich sharing, tracking, reporting and communications. Hero's sign in flow is safe and secure, with access controlled by the school. If you're a caregiver at a Hero school, follow the simple steps below to get started!

Ready, Set, Sign In!

Stay in the learning loop by following the steps below.

  1. Select the sign in link below to go to the Hero App
    App Store LogoGoogle Play Store LogoLOG IN via a browser
  2. Add your email address

    Select "Next"

  3. Select "New User"

    Your account will be set up by your school using the email address that you provided when you enrolled your children, use this address to request a password.

  4. Select "Submit"

    Hero will send you an email with a link to follow.

  5. Check your email

    You should receive an email within five minutes.

  6. Follow the link

    This will take you to a secure page to enter your chosen password.

  7. If you encounter problems logging in, please check with your school to make sure they have the correct details for you.

A big thank you for your patience, help and the "extra miles" you have gone to help me out, especially in times of pressure.
Primary School Office Administrator
I would like to acknowledge the efforts of Carl and Caleb who continue to answer my endless questions via email, with clarity and simplicity.  They are always actioned within a timely manner and this is so much appreciated!
Primary School Teacher
I'm really enjoying finding my way around Hero. I have already contacted the help desk with a few questions that I had, which were resolved quickly and easily, as usual.